Westcotes Rest Home – Statement of Purpose


Residents’ Rights

We place the rights of residents at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the services we provide and to encourage our residents to exercise their rights to the full.



We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a resident’s ability to enjoy the pleasure of being alone and undisturbed. We, therefore, strive to retain as much privacy as possible for our service users in the following ways.

  • Giving help in intimate situations as discreetly as possible.
  • Helping residents to furnish and equip their rooms in their own style and to use them as much as they wish for leisure, meals and entertaining.
  • Offering a range of locations around the home for residents to be alone or with selected others.
  • Providing locks on residents’ storage space, bedrooms and other rooms in which residents need at times to be interrupted.
  • Guaranteeing residents’ privacy when using the telephone, opening and reading post and communicating with friends, relatives or advisors.
  • Ensuring the confidentiality of information the home holds about residents.


Disabilities quickly undermine dignity, so we try to preserve respect for our service users’ intrinsic value in the following ways.

  • Treating each resident as a special and valued individual.
  • Helping residents to present themselves to others, as they would wish through their own clothing, their personal appearance and their behaviour in public.
  • Offering a range of activities that enables residents to express themselves as a unique individual.
  • Tackling the stigma from which our residents may suffer through age, disability or status.
  • Compensating for the effects of disabilities which residents may experience on their communication, physical functioning, mobility or appearance.



We are aware that our service users have given up a good deal of their independence in entering a group living situation. We regard it as all the more important to foster our service users’ remaining opportunities to think and act without reference to another person in the following ways.

  • Providing as tactfully as possible human or technical assistance when it is needed.
  • Maximising the abilities our residents retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided.
  • Helping residents take reasonable and fully thought-out risks.
  • Promoting possibilities for residents to establish and retain contacts beyond the home.
  • Using any form of restraint on residents only in situations of urgency when it is essential for their own safety or the safety or others.
  • Encouraging residents to have access to and contribute to the records of their own care.



We aim to provide an environment and structure of support which responds to the need for security in the following ways.

  • Offering assistance with tasks and in situations that would otherwise be perilous for residents.
  • Protecting residents from all forms of abuse and from all possible abusers.
  • Providing readily accessible channels for dealing with complaints by residents.
  • Creating an atmosphere in the home which residents experience as open, positive and inclusive.


Civil rights

Having disabilities and residing in a home can all act to deprive our service users of their rights as citizens. We, therefore, work to maintain our service users’ place in society as fully participating and benefiting citizens in the following ways.

  • Ensuring that residents have the opportunity to vote in elections and to brief themselves fully on the democratic options.
  • Preserving for residents full and equal access to all elements of the National Health Service.
  • Helping residents to claim all appropriate welfare benefits and social services.
  • Assisting residents’ access to public services such as libraries, further education and lifelong learning.
  • Facilitating residents in contributing to society through volunteering, helping each other and taking on roles involving responsibility within and beyond the home.


We aim to help service users exercise the opportunity to select from a range of options in all aspects of their lives in the following ways.

  • Providing meals which enable residents as far as possible to decide for themselves where, when, and with whom they consume food and drink of their choice.
  • Offering residents a range of leisure activities from which to choose.
  • Enabling residents to manage their own time and not be dictated to by set communal timetables.
  • Avoiding wherever possible treating residents as a homogeneous group.
  • Respecting individual, unusual or eccentric behaviour in residents.
  • Retaining maximum flexibility in the routines of the daily life of the home.



We want to help our service users to realise personal aspirations and abilities in all aspects of their lives. We seek to assist this in the following ways.

  • Informing ourselves as fully as each resident wishes about their individual histories and characteristics.
  • Providing a range of leisure and recreational activities to suit the tastes and abilities of all residents, and to stimulate participation.
  • Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of every resident.
  • Respecting our residents’ religious, ethnic and cultural diversity.
  • Helping our residents to maintain existing contacts and to make new liaisons, friendships, and personal or sexual relationships if they wish.
  • Attempting always to listen and attend promptly to any resident’s desire to communicate.


Quality Care

We wish to provide the highest quality of care, and to do this we give priority to a number of areas relating to the operation of the home and the services we provide.

Choice of home

We recognise that every prospective resident should have the opportunity to choose a home which suits their needs and abilities. To facilitate that choice and to ensure that our residents know precisely what services we offer, we will do the following.

  • Provide detailed information on the home by publishing a statement of purpose and a detailed service user guide.
  • Give each resident a contract or a statement of terms and conditions specifying the details of the relationship.
  • Ensure that every prospective resident has their needs expertly assessed before a decision on admission is taken.
  • Demonstrate to every person about to be admitted to the home that we are confident that we can meet their needs as assessed.
  • Offer introductory visits to prospective residents and avoid unplanned admissions except in cases of emergency.


Personal and health care

We draw on expert professional guidelines for the services the home provides. In pursuit of the best possible care we will do the following.

  • Produce with each resident, regularly update, and thoroughly implement a service user plan of care, based on an initial and then continuing assessment.
  • Seek to meet or arrange for appropriate professionals to meet the health care needs of each resident.
  • Establish and carry out careful procedures for the administration of residents’ medicines.
  • Take steps to safeguard residents’ privacy and dignity in all aspects of the delivery of health and personal care.
  • Treat with special care residents who are dying, and sensitively assist them and their relatives at the time of death.



It is clear that service users may need care and help in a range of aspects of their lives.

To respond to the variety of needs and wishes of service users, we will do the following.

  • Aim to provide a lifestyle for residents which satisfies their social, cultural, religious and recreational interests and needs.
  • Help residents to exercise choice and control over their lives.
  • Provide meals which constitute a wholesome, appealing and balanced diet in pleasing surroundings and at times convenient to residents.


Concerns, complaints and protection

Despite everything that we do to provide a secure environment, we know that residents may become dissatisfied from time to time and may even suffer abuse inside or outside the home. To tackle such problems we will do the following.

  • Provide and, when necessary, operate a simple, clear and accessible complaints procedure.
  • Take all necessary action to protect residents’ legal rights.
  • Make all possible efforts to protect residents from every sort of abuse and from the various possible abusers.


The environment

The physical environment of the home is designed for residents’ convenience and comfort. In particular, we will do the following.

  • Maintain the buildings and grounds in a safe condition.
  • Make detailed arrangements for the communal areas of the home to be safe and comfortable.
  • Supply toilet, washing and bathing facilities suitable for the residents for whom we care.
  • Arrange for specialist equipment to be available to maximise residents’ independence.
  • Provide individual accommodation which at least meets the National Minimum Standards.
  • See that residents have safe, comfortable bedrooms, with their own possessions around them.
  • Ensure that the premises are kept clean, hygienic and free from unpleasant odours, with systems in place to control the spread of infection.



We are aware that the home’s staff will always play a very important role in residents’ welfare. To maximise this contribution, we will do the following.

  • Employ staff in sufficient numbers and with the relevant mix of skills to meet residents’ needs.
  • Provide at all times an appropriate number of staff with qualifications in health and social care.
  • Observe recruitment policies and practices which both respect equal opportunities and protect residents’ safety and welfare.
  • Offer our staff a range of training which is relevant to their induction, foundation experience and further development.


Management and administration

We know that the leadership of the home is critical to all its operations. To provide leadership of the quality required, we will do the following.

  • Always engage as manager a person who is qualified, competent and experienced for the task.
  • Aim for a management approach which creates an open, positive and inclusive atmosphere.
  • Install and operate effective quality assurance and quality monitoring systems.
  • Work to accounting and financial procedures that safeguard residents’ interests.
  • Offer residents appropriate assistance in the management of their personal finances.
  • Supervise all staff and voluntary workers regularly and carefully.
  • Keep up-to-date and accurate records on all aspects of the home and its residents.
  • Ensure that the health, safety and welfare of residents and staff are promoted and protected.


The Underpinning Elements

A series of themes both cut across and underpin the aims we have relating to the rights of residents and quality care.

Focus on service users

We want everything we do in the home to be driven by the needs, abilities and aspirations of our residents, not by what staff, management or any other group would desire. We recognise how easily this focus can slip and we will remain vigilant to ensure that the facilities, resources, policies, activities and services of the home remain resident-led.

Fitness for purpose

We are committed to achieving our stated aims and objectives and we welcome the scrutiny of our service users and their representatives.


We aim to provide a total range of care, in collaboration with all appropriate agencies, to meet the overall personal and health care needs and preferences of our residents.

Meeting assessed needs

The care we provide is based on the thorough assessment of needs and the systematic and continuous planning of care for each resident.

Quality services

We are aiming for a progressive improvement in the standards of training at all levels of our staff and management.


Facilities and services of the home

The home’s management

The person officially registered as carrying on the business of the home is Mr. Les Downing, who can be contacted at Westcotes Rest Home. The person officially registered to manage the home is also Mr. Les Downing.

The management’s qualifications and experience

The relevant qualifications and experience of Mr. Les Downing are as follows :-

Actively involved in managing the Home on a day to day basis since opening in November 1982.

Educated to graduate level.

Present Care Management qualified to NVQ level 5 standard.



Location and Physical Layout of Home

“Westcotes” is sited close to all local amenities.The home is fully modernised and consists of three lounges,separate dining room,12 single and 4 double rooms,and a conventional lift to all floors.There is also a sun patio at the rear of the home.All bedrooms have washing facilities,central heating and call-bell.

Bus-stops exist within yards of the Home.


Bedroom Arrangements

Choice of bedroom is dependent on availability.Usually a preference can be accommodated when the pertinent vacancy arises.

Management in its discretion reserves the right to move the resident to other accommodation within the Home if required for either medical,social or practical reasons,only if the resident and family is agreeable.Also in case of emergency or for purposes of repairing,maintaining or redecorating.

Residents are welcome to have some of their own furniture where practical and after prior arrangement with the Home.If the furniture is defective or dangerous – management may request  the resident to remove it.

Within shared rooms a screen is provided.



Arrangements for keeping belongings safe

On request valuables may be kept under lock within the Home’s office,or a lockable piece of furniture will be provided.


Availability of telephone

The Home has a phone which takes incoming residents calls. If strict privacy is required the office phone is also available. Residents may have their own bedroom phones – supplied and maintained at their own cost.


Registration details

Westcotes is registered with the  Care Quality Commission as a residential care home,under the service category ( I )  .Meaning our client groups are the elderly and more dependent elderly not falling within any other category.

The Commission is responsible for seeing that standards are maintained.

Westcotes is not a registered Nursing Home.



Westcotes caters for both female and male client groups.





Aims and Objectives,Values and Principles

Westcotes tries to ensure that residents are able to achieve their potential capacity – physical,intellectual,emotional and social.This is attempted by sensitive recognition and nuturing of that potential in each individual and by an understanding that it may change over time.

The preservation of self respect and, were possible, the basic right of self-determination is recognized.

Westcotes is responsive to the needs and requirements of individual residents and not merely impose regimes which are dictated by the needs and preferences of others.


Admission process

Prior to admission Senior Staff will meet the applicant and assess what care needs are required and to ensure the Home can meet them. We encourage informal visits,both to see the Home and to meet the other residents.This is to ensure that both parties are in agreement with the placement.

The Home tries to ensure that any perspective resident will fit into the existing social group,thus promoting a feeling of compatibility between residents.

Usually the first month of residence will be considered as a trial stay,after which a review will take place to establish if all parties are happy with the placement.

Usually a care plan is established and were appropriate a member of staff is assigned as a key worker to the resident.







Bedtimes/getting up

Unless specified by the resident’s G.P. bedtimes are chosen by the residents.If requested residents may have their breakfast in the bedroom Late breakfasts can be catered for.


Smoking Rules

Following the 2007 legislation smoking within the Home is prohibited.


Alcohol Rules

Residents are allowed alcoholic beverages.


Policy on Pets

Normally no pets of any kind may be brought into the Home, apart from visits.


Newspapers and books

Two morning and two evening papers are provided by the Home for communal use.Residents are free to have to order their own newspaper,but at their own cost.

Westcotes provides a large selection of books,both normal and large print.Books are rotated by using the library services.Residents are free to request any special interest books,talking tapes,musical tapes etc.


Participation in domestic routines

If a resident wants to participate with some of the Home’s routines,e.g. table laying,dusting their rooms,this will be encouraged – as long as no unreasonable risk is involved.


Personal Laundry

Westcotes provides a full laundry service,but if a resident would like to do their own washing and ironing this would be encouraged.All clothing must be name-taped on entry into the Home.


Help with bathing and dressing

Residents are free to bath and shower unassisted if they so wish,as long as no unreasonable risk is involved.

Westcotes actively encourages residents to wash and dress independently where possible.


Maintaining mental stimulation and social events.

Residents are encouraged,if possible,to go out alone or with fellow residents to participate in outside events.The Home organizes social events and outings e.g.bingo,visiting performers,visits from local groups,mini-bus trips etc.

There is no element of compulsion put onto the residents.

Residents though informal talks with staff,fellow residents and the proprietors are encouraged to express their views on their own individual or communal desires.


Use of Kitchen Facilities

Use of kitchen facilities is restricted to those residents who are deemed not to represent a risk to themselves or to others.


Visiting arrangements

There are no set visiting hours.Visitors are welcome at anytime between 10am and 10pm.We ask that meal times be avoided.

In the event of a resident being taken out,it is requested that prior notice is given so that it is known where the resident is,that the resident can be made ready,meal times can be re-arranged and where necessary prepare any medications that may be required for the period of absence.










Unaccompanied access out of the Home

Where its deemed,by the resident,family and management, that no unnecessary risk is being taken residents are free to come and go as they please.Notification to the staff of a resident’s intention to go out would be appreciated.Front door keys are provided to those residents who go out often.



Arrangements for worship

A clergyman from the Church of England comes every month to hold a service.For residents who follow other faiths the Home will ensure that their needs will be met.


Procedure in the event of resident’s death

Westcotes will fully comply with the resident’s family requests and cultural traditions.




G.P. arrangements

Residents are at liberty to change or retain their existing G.P.If they are unable to retain their existing doctor then normally residents come under the Westcotes Health Centre.If residents are not happy with these arrangements they are within their rights to seek an alternative G.P.



The resident agrees to the administering of prescribed drugs and medication,and undertakes to take all prescribed medication.All drugs must be handed to the Senior Staff on entry into the Home.

In the interests of the resident’s safety management reserves the right to supervise the use and consumption of all drugs.

If it is clear that a resident is capable of taking and keep secure their medication then a resident may keep possession of their medication if they so wish.


Dentist and optician arrangements

Where required the Home will make arrangements for a Home visit or an appointment at the practice.


Hairdressing Arrangements

A hairdresser visits the Home regularly.


Insurance Policy

The Home has an insurance policy that is all-embracing and is specifically tailored for Care Homes.

There is cover relating to residents personal effects.



Where appropriate the Home provides free transportation for visits to the doctor : hospital : outings etc.

Some escort services may incur a nominal cost – please see terms and conditions.



If you have any difficulties in any matter,please do not hesitate to contact the proprietors..They will undertake to deal with any complaint or grievance in strict confidence.In the event of a complaint not being satisfactorily resolved then the resident or their representative may refer to :-


CQC National Customer Service Centre                       Telephone  :  03000 616161



Newcastle upon Tyne


Email        :  enquiries@cqc.org.uk                        Website     :  www.cqc.org.uk




Other Agencies

If necessary the Home or the Inspection Unit will provide information regarding the role of the Local Government Ombudsman and how to access him.

The residents representative may be a relative,a close friend.

Age Concern can also be of assistance.They can be contacted on Leicester 299 2233.


Gratuities,gifts and shopping

Gratuities are not to be paid to individual members of staff.Donations by residents to staff however may be paid direct to the management,if so wished,who hold a fund which is shared out amongst the staff at Christmas time.

Staff are forbidden to accept gifts from residents or their relatives without the prior consent of the management.

Residents may ask management for any purchases to be made on their behalf.



To comply with legislation and good work practises various records are maintained by the Home.

Residents or their representative  have the right of access to this information.



Westcotes has a relatively low turnover in staff.The bulk of training is done within the Home,but were appropriate staff are sent on NVQ courses.They strive to fulfil the aims of the Home.

Staff are trained to be aware of Health and Safety procedures and complete statutory courses.


Additional copies of this Statement of Purpose are readily available on request.

Copies will be automatically issued annually at the beginning of  March , when the yearly renewal of contracts takes place.


Service Users Views

The Home sends out a yearly survey where service users can express their views. Through out the year  the Proprietor and his Senior staff will welcome views and where possible act upon them as soon as possible.




Review of this document


We keep this document under regular review and would welcome comments from service users and others.






Mr.Les Downing – Proprietor





Date:                    Nov – 2016   



Review Date:           Nov –  2017